Question 1

How quickly can you fix my slow movement?

Accepted Answer

We typically diagnose and repair slow movement issues within the same visit. Slow movement in garage doors is usually caused by worn rollers, lack of lubrication, track alignment problems, or spring tension issues. Our technicians carry a full inventory of common parts, so most repairs are completed in 1-2 hours. For emergencies, we offer same-hour arrival throughout our Western Washington service area. If your door is moving slowly, it's important to address it promptly before it leads to more serious (and expensive) problems.

Question 2

What causes slow movement in garage doors?

Accepted Answer

Slow movement in garage doors can have several causes: 1) Worn or damaged rollers - over time, rollers can crack, flatten, or lose their smooth surface, creating friction and slowing the door. 2) Inadequate lubrication - all moving parts need regular lubrication to operate smoothly. 3) Track misalignment - if the tracks are bent or misaligned, the door will struggle to move properly. 4) Spring tension issues - weakened or broken springs can't provide enough lift assistance. 5) Opener problems - the motor, gears, or chain/belt may be wearing out. Our technicians will diagnose the exact cause and provide a lasting solution.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment, which is why we offer flexible financing options to qualified customers. We partner with trusted lenders to provide 0% APR promotional financing on approved credit, low monthly payment plans, quick and easy application process, and instant approval decisions in most cases. Our team can walk you through the options during your free estimate.

Question 4

What is your service warranty?

Accepted Answer

We stand behind all our work with a comprehensive 10-year warranty covering both parts and labor for repairs and installations. If any issue arises with our work during the warranty period, we'll return and make it right at no additional cost. This is one of the strongest warranties in the industry, backed by our 44+ years of experience.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend annual maintenance for optimal performance and longevity. During a maintenance visit, our technicians will lubricate all moving parts, check and adjust spring tension, inspect cables for wear, test safety features, clean and align tracks, and tighten all hardware. Regular maintenance can extend your door's life by 5-10 years and prevent costly emergency repairs. Many customers schedule their annual service in the fall before Western Washington's wet winter season.

Question 6

Do you work on commercial garage doors?

Accepted Answer

Absolutely! We service and install commercial garage doors of all types, including rolling steel doors, sectional doors, high-speed doors, fire-rated doors, loading dock equipment, and industrial openers. We understand that commercial door downtime affects your business, so we prioritize fast response times.

Question 7

What brands of garage doors do you install?

Accepted Answer

We work with all major garage door manufacturers, including Clopay, Amarr, Wayne Dalton, CHI, and others. Whether you want a traditional steel door, a carriage house style, modern aluminum and glass, or a custom wood door, we have options to fit every home and budget. All our installations include our 10-year warranty.

Question 8

Can you install insulated garage doors?

Accepted Answer

Yes, insulated doors are one of our specialties! Insulated garage doors offer significant benefits for Western Washington homeowners: reduced energy costs, quieter operation, increased durability and dent resistance, and more stable garage temperatures. We offer doors with R-values ranging from R-6 to R-18+.

Question 9

What's included in your free estimate?

Accepted Answer

Our free estimate includes a thorough inspection of your current door system, measurement and assessment of your garage opening, discussion of your needs and preferences, detailed written quote with no hidden fees, explanation of all options and recommendations, and no pressure to make an immediate decision.

Question 10

How do I know if I need a repair or replacement?

Accepted Answer

Consider replacement if your door is more than 15-20 years old, you're experiencing frequent repairs, the panels are severely damaged or warped, you want improved energy efficiency, or it no longer matches your aesthetic. Repairs are usually better if the issue is isolated, the panels are in good condition, or the door is less than 10-15 years old. During our free estimate, we'll give you an honest assessment.

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